Begin. Progress. Complete.
"No matter what accomplishments you achieve, somebody helps you." – Althea Gibson
Fred's Signature Programs
Keynotes - Breakouts - Workshops
SERVICE CULTURE
"They Don't Quit Doing Business . . .
They Quit Doing Business with YOU!" SM
Conquer your challenges.
A true Service Culture expert, Fred has been on both sides of the customer service experience. Each of his successful business enterprises is, and has been, centered around uncompromising attention to serving customers and clients.
This presentation illustrates how fragile the customer relationship is and how easy it is for customers to find other suppliers. The key to success is to not only deliver products and services to your clients but to deliver an experience, rooted in a personal relationship, that will be engaging, favorable, and memorable, thus ensuring deeper relationship capital development and continued business as well as referrals.
Fred captivates audiences with anecdotes and humorous stories about his own personal Customer Service encounters, good and bad. Driving home his philosophy, Fred reminds everyone in attendance that "They don't quit doing business . . . They quit doing business with YOU!"SM
Close the gap between the service you deliver and the perfect experience you want your customer to have.
- Boost all-channel customer interaction and increase business referrals.
- Eliminate inferior service touch points that are costing you business. (67% of customers switch brands due to poor customer service)
- Incorporate 5 practices that will immediately position your company as a quintessential service leader and virtually eliminate customer complaints.
- Be able to confidently ask your customers, "What was it like doing business with our company?"
- Never lose another client or customer again.
Is True Leadership Your Desired Destiny?
Discover The Leader In You
"No man will make a great leader who wants to do it all himself, or to get all the credit for doing it." — Andrew Carnegie
Fred Reggie is committed to the belief that leadership is about people and not about process. Servant Leadership places the good of those led over the self-interest of leader.
Working with Fred to align your leadership team and board members’ efforts isn’t just about message consistency or operational efficiency. It is a strategic investment in your organization’s financial future. It is what, ultimately, defines your success.
Present with Passion, Presence, and Persuasion
Improve Your Presentation Skills
“A good orator is pointed and impassioned.” — Cicero
Executives at all levels are in the business of persuasion and Fred Reggie is experienced at persuasion. He is a masterful storyteller – not just in the delivery of the story but in his ability to construct a meaningful, relevant, and persuasive narrative to present to your board, your staff, and your clients. Fred guides you through the process that ensures your presentation success.
Keying on your presentation strengths, Fred shares techniques and skills that will optimize your delivery of Passion, Presence, and Persuasion, from the boardroom to the showroom. Vocabulary, articulation, elocution, inflection, and non-verbal communication techniques are brought together to elevate your ability to command and control any room in any situation.
Discover, Develop, and Deliver Your "Why"
Executive Retreats
“In order to understand the world, one has to turn away from it on occasion."― Albert Camus
Purpose-driven retreats are the lifeblood of your organization. Developing and executing Mission and Vision Statements and Core Values are critical to the success of any company. Fred Reggie organizes and facilitates corporate retreats, conferences, and meetings that create actionable directives essential to moving your leadership team into a new and challenging future of excellence and superior performance.
Get To Know Fred
Let's talk about your speaker needs and conference objectives. Email me or, better yet, give me a call at
337.278.0835
Don't worry, we hate spam too!
Virtually Speaking
In the wake of COVID-19, the conference landscape has changed significantly. While large gatherings at selected venues have diminished, the need for rich content for your members has not.
I will customize virtual presentations for your "attendees" that will leave them enriched with valuable and applicable takeaways. Your company or organization's professional objectives have not changed and should not be left to chance. Let's have a conversation about how we can work together to keep your leaders, members, and clients informed, inspired, and in sync with their missions.
