It's a common refrain: "Our employees are our greatest asset." But are we leveraging that asset to its full potential? Especially when it comes to delivering on the promises we make to customers, our value proposition? The answer lies in fostering a service culture, a contagious spirit that infects employees with a passion for exceeding expectations. 

So, what exactly is a service culture? It's more than just saying "please" and "thank you." It's an ingrained belief in putting the customer at the heart of everything we do. It's woven into the fabric of the company, shaping every interaction, decision, and behavior. 

But how does this internal culture translate into external results? How does it impact the delivery of our value proposition? Here's how: 

1. Employee Engagement: A strong service culture breeds engaged employees. They're not just clocking in and out; they're emotionally...