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Millennial Miscommunication Dilemma

communication sales May 17, 2018

I am a Boomer. Growing up, my father was my business role model. Like many Boomers, as a kid, I would follow him around my small hometown as he met with customers, friends, business associates, bankers, and strangers.  He was always the first to extend his hand, greeting the other party with a genuine smile and kind word with a demeanor that was both charming and disarming. He would always emphasize how important it was to be the first to initiate a handshake because it represented trustworthiness and...it put you in control of the encounter, even if only momentarily.

Most millennials have not had the benefit of such a mentor. In most instances, they are digitally self-taught by a system designed for electronic communication. Absent are the nuances of eye-contact (Skype, Zoom, and FaceTime don't count), voice inflection, body language, and the warmth of a genuine handshake and of taking time to get to know the person who they are encountering. Immediate execution and...

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